ISO 9001:2015

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ISO 9001 (Quality Management System) What is ISO 9001? ISO 9001 sets out the criteria for a quality management system. It can be used by any organization, large or small, regardless of its field of activity. In fact, there are over one million companies and organizations in more than 170 countries certified to ISO 9001.

ISO 9001 (Quality Management System)

What is ISO 9001?
ISO 9001 sets out the criteria for a quality management system. It can be used by any organization, large or small, regardless of its field of activity. In fact, there are over one million companies and organizations in more than 170 countries certified to ISO 9001.

It helps businesses and organizations to be more efficient and improve customer satisfaction.

What is a quality management system?
Organizations use quality management systems (QMS) to ensure quality and consistency when fulfilling customer needs. A QMS is essentially a group of operational processes that are aligned with the organizations goals and encompasses the policies, processes, documentation and resources required to achieve them.

What is the purpose of ISO 9001?
Using ISO 9001 helps ensure that customers get consistent, good quality products and services. It is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and a commitment to continual improvement.

Why ISO 9001:2015 version?
In 2012, ISO TC (Technical Committee) - responsible for ISO 9001 development - celebrated 25 years of implementing ISO 9001, and concluded that it is necessary to create a new QMS model for the next 25 years. This is why they commenced the official work on creating a revision of ISO 9001, starting with the new QM principles. This moment was considered by important specialists in the field as - beginning of a new era in the development of quality management systems. As a result of the intensive work from this technical committee, the revised standard ISO 9001:2015 was published by ISO on 23 September 2015. The scope of the standard has not changed; however, the structure and core terms were modified to allow the standard to integrate more easily with other international management systems standards.

The 2015 version is also less prescriptive than its predecessors and focuses on performance. This was achieved by combining the process approach with risk-based thinking, and employing the Plan-Do-Check-Act cycle at all levels in the organization.
ISO 9001:2015 advantages
Proper quality management can improve business, often having a positive effect on investment, market share, sales growth, sales margins, competitive advantage, and avoidance of litigation. The quality principles in ISO 9000:2000 are also sound, according to Wade and Barnes, who says that - ISO 9000 guidelines provide a comprehensive model for quality management systems that can make any company competitive. According to ISO the 2015 version of the standard brings the following benefits:
- By assessing their context, organizations can define who is affected by their work and what they expect. This enables clearly stated business objectives and the identification of new business opportunities.
- Organizations can identify and address the risks associated with their organization.
- By putting customers first organizations can make sure they consistently meet customer needs and enhance customer satisfaction. This can lead to more repeat custom, new clients and increased business for the organization.
- Organizations work in a more efficient way as all their processes are aligned and understood by everyone. This increases productivity and efficiency, bringing internal costs down.
- Organizations will meet necessary statutory and regulatory requirements.
- Organizations can expand into new markets, as some sectors and clients require ISO 9001 before doing business.